General
1. What is FinDeals?
FinDeals is a digital Buy & Sell marketplace where users can discover products and services, post listings, and connect directly with interested buyers or sellers.
2. How does FinDeals work?
Users can create listings by providing relevant details about the product or service they want to sell. Buyers can browse available listings, search or filter items, and connect with sellers directly.
3. Who can use FinDeals?
FinDeals can be used by individuals, businesses, and other eligible users who want to buy, sell, or discover products and services listed on the platform.
4. Is FinDeals free to use?
The current version of FinDeals is free to use. There are currently no membership fees or subscription charges for using the basic marketplace features.
5. How do I register on FinDeals?
You can register on FinDeals using your mobile number and complete the required verification process. Once registered, you can access the available marketplace features.
Buying on FinDeals
6. How can I find products on FinDeals?
You can browse available listings or use the search and category options to find products and services that match what you are looking for.
7. Can I filter listings?
Yes. You can use the available filters to narrow down listings based on factors such as category, location, price, and other available criteria.
8. How can I contact a seller?
Open the listing you are interested in and use the available contact or connection options to communicate with the seller.
9. Can I negotiate the price with a seller?
FinDeals may allow buyers and sellers to communicate regarding a listing. Any negotiation, agreed price, terms, or other conditions are decided directly between the buyer and seller.
10. Does FinDeals process my payment to the seller?
No. FinDeals does not currently process, collect, hold, or transfer payments between buyers and sellers. Payment arrangements are made directly between the respective parties.
11. Does FinDeals guarantee that a product is genuine or available?
No. FinDeals does not guarantee the authenticity, quality, condition, availability, ownership, or suitability of products or services posted by users. Buyers should independently verify the listing and seller before completing a transaction.
Selling on FinDeals
12. How can I sell something on FinDeals?
After registering, you can create a listing by selecting the appropriate category and providing details such as the product or service description, price, location, images, and other required information.
13. What can I sell on FinDeals?
You can list products or services that are permitted under FinDeals' policies and applicable laws. Available categories may include Electronics, Vehicles, Property, Furniture, Mobile Phones, Jobs & Services, and other marketplace categories.
14. What information should I provide in my listing?
Provide accurate and complete information about your product or service, including its condition, price, location, relevant specifications, images, and any other information requested during listing creation.
15. Can I edit or delete my listing?
Yes. You can manage your active listings through your FinDeals account and edit, deactivate, or delete them when those options are available.
16. How do buyers find my listing?
Once your listing is published, it may appear in relevant categories, search results, and filtered listings so that interested buyers can discover it.
17. Can I sell used products?
Yes, provided the product is permitted under FinDeals' policies and applicable laws. Sellers should clearly describe the condition of used products and provide accurate information to potential buyers.
Transactions & Payments
18. Does FinDeals complete the transaction between the buyer and seller?
No. FinDeals provides the marketplace and connection platform. The actual transaction, delivery, payment, exchange of goods, and other arrangements are handled directly between the buyer and seller.
19. Does FinDeals have a payment gateway?
The current version of FinDeals does not process payments through an integrated payment gateway. Buyers and sellers are responsible for agreeing on their own payment method and transaction terms.
20. Does FinDeals charge a commission on transactions?
The current basic marketplace version does not charge a transaction commission. Any future fees or paid features, if introduced, will be communicated through the platform.
21. Does FinDeals guarantee a transaction?
No. FinDeals does not guarantee that a buyer and seller will complete a transaction. Users are responsible for independently deciding whether to proceed with a transaction.
22. Is delivery provided by FinDeals?
FinDeals does not currently guarantee or provide delivery for marketplace transactions. Buyers and sellers should mutually agree on delivery, pickup, shipping, or other arrangements.
Safety & Trust
23. How can I stay safe when buying or selling?
Always verify the product, seller, buyer, price, ownership, and other relevant information before completing a transaction. Avoid sharing unnecessary personal information and use appropriate caution when making payments or meeting someone.
24. Should I verify a product before buying it?
Yes. Buyers should independently verify the product's condition, authenticity, ownership, specifications, documents where applicable, and other relevant details before completing a purchase.
25. Does FinDeals verify products or sellers?
FinDeals may provide account or listing-related verification features where available, but verification does not guarantee the authenticity, quality, ownership, legality, or condition of a product or the conduct of a user.
26. What should I do if I find a suspicious listing?
If you notice a listing that appears fraudulent, misleading, prohibited, inappropriate, or suspicious, use the available reporting feature or contact FinDeals Support so that the listing can be reviewed.
27. What products or activities are not allowed?
Users must not post listings involving illegal goods, fraudulent activities, prohibited items, misleading information, or any other content that violates FinDeals' policies or applicable laws.
Account & Support
28. Can I manage my listings from my account?
Yes. Registered users can manage their listings and available account features from their FinDeals account.
29. Can I report another user or listing?
Yes. If a user or listing appears suspicious, misleading, abusive, fraudulent, or otherwise violates FinDeals' policies, you can use the available reporting or support options.
30. How can I contact FinDeals Support?
You can contact FinDeals Support through the support or contact options provided on the platform for assistance with account, listing, reporting, or other platform-related issues.
Post Highlight
31. What is Post Highlight?
Post Highlight is a paid FinDeals feature that increases the visibility of an eligible listing within the selected location range, helping the listing reach more users.
32. How does Post Highlight work?
After purchasing Post Highlight for an eligible listing, the listing receives increased visibility according to the selected Highlight option and geographic reach.
33. How much does Post Highlight cost?
Post Highlight is available through different one-time pricing options based on the selected reach. The currently available options and prices are displayed on FinDeals when you choose to highlight a listing.
34. Is Post Highlight a subscription?
No. Post Highlight is a one-time paid service. It does not create a recurring subscription or membership charge.
35. What reach options are available for Post Highlight?
FinDeals currently offers different geographic reach options. The available reach and corresponding price are displayed when you select Post Highlight for your listing.
36. Can I highlight any listing?
Post Highlight is available only for eligible listings that meet FinDeals' applicable requirements and platform policies.
37. When does my Post Highlight become active?
Post Highlight becomes active after successful payment and confirmation, subject to the applicable processing and activation conditions displayed by FinDeals.
38. Does Post Highlight guarantee that my item will be sold?
No. Post Highlight increases listing visibility but does not guarantee a sale, buyer, enquiry, response, specific number of views, or completion of a transaction.
39. Can I highlight more than one listing?
Yes, where the feature is available, each eligible listing can be highlighted separately by purchasing the applicable Post Highlight service.
40. Can I edit my listing after purchasing Post Highlight?
You may edit your listing where the available listing-management features permit it. However, editing, deleting, closing, or changing a listing does not automatically cancel a previously purchased Post Highlight.
41. Can I cancel Post Highlight after purchasing it?
Cancellation and refund eligibility are subject to the FinDeals Refund & Cancellation Policy. Purchasing Post Highlight does not automatically guarantee a refund.
42. Can I get a refund if my listing does not receive enquiries?
No. Lack of enquiries, responses, views, or a completed transaction does not by itself make a Post Highlight payment refundable.
43. What happens if I accidentally pay twice for the same Post Highlight?
Duplicate payments may be reviewed in accordance with the FinDeals Refund & Cancellation Policy. Eligible duplicate or erroneous payments may be refunded after verification.
44. What happens if my payment fails but money is deducted from my account?
If your payment fails but the amount is deducted from your bank account or payment method, the transaction will be handled according to the applicable payment-gateway and refund procedures.
45. Does Post Highlight guarantee a particular number of views?
No. Post Highlight is intended to increase visibility, but FinDeals does not guarantee a specific number of views, enquiries, responses, buyers, or transactions.
46. Does Post Highlight guarantee that my listing will appear in a specific position?
No. Post Highlight does not guarantee a specific position, ranking, number of views, or search-result placement unless FinDeals expressly states otherwise for a particular feature.
47. Is Post Highlight the same as paying a buyer or seller?
No. Post Highlight is a payment made to FinDeals for a promotional listing service. It is separate from any payment or transaction between a buyer and seller.
48. Does FinDeals process payments between buyers and sellers?
No. FinDeals does not currently process, hold, or settle payments between buyers and sellers. Buyers and sellers are responsible for arranging payment and completing their transactions directly.
49. Where can I see the Post Highlight price before paying?
The applicable Post Highlight options, reach, and price are displayed on FinDeals before you confirm the purchase.
50. Where can I find the Post Highlight refund rules?
The applicable cancellation and refund conditions are provided in the FinDeals Refund & Cancellation Policy.
For questions about this document, contact us at support@findeals.app or visit our Contact Us page.
